Twofold Support

For Twofold sign-in, pairing, media, export, or deletion help, email [email protected]. Include your platform, app version, and a short description. Do not send passwords, invitation codes, private memories, photos, or account recovery links.

Sign-in and Pairing

Confirm your email before signing in. If a confirmation or password-reset message does not arrive, check the spam folder and use the app's resend or recovery action. Pairing invitations expire and can be used only once; request a new invitation from your partner when one has expired.

Save and Export

Keep Twofold open until a pending save finishes. If a save conflicts with a newer version, export your data before choosing Reload. Exports may contain private relationship content and should be stored securely.

Device features and movie exports

In Settings, choose Device features to enable local reminders, widget details, or selected calendar entries. Notification and calendar permissions can be denied without losing app plans. Enable Partner updates separately for push notifications. Movie export lets you select, reorder, preview, export, and share accessible media. If interrupted, retry from the saved selection; keep the app open while encoding.

Pro subscriptions

All user features remain free and new purchases are unavailable. Read the Pro subscription terms for purchaser and partner coverage, restoration, and cancellation.

Report and Block

Open a partner's shared memory and choose Report this memory, or open Settings to report or block the connected partner. Blocking ends the connection and hides their content. Contact [email protected] for help with a block or a safety report. The Terms of Useexplain the content rules and report process.

Account Deletion

See the account-deletion instructionsto delete from Settings or request deletion without app access. The Twofold Privacy Policy explains what published shared memories the remaining partner retains.